Frequently Asked Questions

AM I ALLOWED TO USE THIS SERVICE?

Of course! This service is used to provide anonymity. And anonymity is everyone’s right in the modern democratic world!

HOW LONG WILL THE ANONYMISATION OF FUNDS TAKE?

Up to 48 hours, but most orders are completed in an hour after 1st confirmation of incoming transaction in Bitcoin network.

IS IT POSSIBLE TO LIMIT ANONYMISATION TIME OR INDICATE IT PRIOR TO ORDER?

No, algorithm anonymisation control time periods and adapt them by itself. It’s being done in order to make sure that future timing analysis won’t be able to detect any ratios.

WHAT’S THE BIGGEST AMOUNT THAT CAN BE ANONYMISED?

One order can be up to 50 BTC. If more than that will be send, then application will be cancelled and funds returned to the "emergency address".

WHAT FEE DOES THIS SERVICE TAKE?

Service keeps 2.8%-3.2% from each order (randomly determined each time for anonymity reasons). Besides from the service fee, you will pay the Bitcoin network commission for transactions confirmation it’s determined by network itself and not related to the amount in any way. Please, remember that when doing the calculation.

HOW DO I KNOW THAT EVERYTHING WORKS?

You can create an order for the lowest possible amount, which is 0.0005 BTC and check the results in the way that fits you the most.

WHY ARE THERE 4 GRAPHS FOR RETURN ADDRESSES IN THE FORM?

Addresses "Mix to #1", "Mix to #2" and "Mix to #3" - are the addresses that will be used to receive "updated" BTC back in different transactions at different times. For completing the form you need to fill only two addresses, but for better anonymity you might indicate the third address. "Emergency" address - it’s and address which will be used to return YOUR original BTC if it is impossible to execute the application for any reason.

HOT TO CHECK MY ORDER STATUS?

Order status, when it’s active and during 7 days after completing will be available using the link that is provided when creating the order. After 7 days, info will be completely and permanently deleted from our system.

WHICH LOGS DO YOU SAVE? CAN BE ORDER INFO RESTORED?

We don’t save any logs. Info is available for 7 days after completing. Then it’s also deleted. Order info is available only using the link, if you lost the link, it will be impossible to get any order info.

IN WHAT CASE CAN THE APPLICATION NOT BE EXECUTED?

If the system runs out of clean BTC, received amount is too big (more than 50 BTC), any problems with stock exchanges or any other unexpected difficulties. It these cases, you will be refunded automatically, in 48 hours after receiving the funds.

WHY DO I NEED TO INDICATE AN “EMERGENCY” ADDRESS AND WHAT IS EMERGENCY REFUND?

Emergency address is a BTC address, to which you will receive funds that were already received by the system and couldn’t be processed for any reason (for example, it can’t be completed on time or you contacted technical support and asked to stop the transaction).
Remember, you will receive YOUR ORIGINAL funds to the "Emergency" address, but the Bitcoin network transaction fee will be kept. We are not taking any fees from emergency transactions! If the transaction was partially processed, then you will receive only the unprocessed part of your funds.

WHAT IS THE GUARANTEE LETTER?

Guarantee letter - is a text (file), which indicates the main options of application and is signed using service’s digital key. This signed text confirms that you created an order and we received it. Save the guarantee letter before sending us your BTC. If we violate our obligations - you will be able to prove that to the third side and our reputation will be destroyed. We value our reputation, therefore having the guarantee letter, you don’t have to worry about the safety of your funds.

HOW TO CHECK IF GUARANTEE LETER IS AUTHENTIC?

For authenticity check, you need to install GnuPG and import our guarantee key 0x5A0A5912EA17BD992FF2A5B53BACC2F630E6024C
Type type on the command line:

gpg -recv-key 0x3BACC2F630E6024C
gpg —verify <file_name_guarantee_letter>
If the check will be passed, you will see the console message pop up "Good signature from "BitMix (Bitcoin Mixer Service Guarantee Key)".

IF I STILL DON’T UNDERSTAND SOMETHING, WHERE CAN I GET THE ANSWER?

Take a look at the Contact page.